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Help Center
  1. Help Center
  2. Community Support

Community Support

Need help with the Spiceworks Community? Submit a ticket and we'll help you out!

Note: We cannot provide application assistance. For help with Spiceworks Apps, head over to the Support portal here:

https://spicey.atlassian.net/servicedesk/customer/portal/1

You can also get assistance from other community members by posting in our online Community Support forum found at:

https://community.spiceworks.com/spiceworks-support/spiceworks-community-support

  • Common Issues

    Account Merge, Email Issues, Locked Account, Bug Report, Community Support
  • Account Security

    Account Closure, Canceled Account Inquiry, Locked Account, Community Support
  • Community Features

    Username Changes, Moderation Escalation, Points/Badge Request, Community Support
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